Warranty
Warranty Policy
We stand behind every appliance we make. Here's exactly what's covered, for how long, and how to get help fast if something goes wrong.
Extend Your Warranty to 2 Years
Only within 30 days of deliveryAdd a full 2nd year of coverage for just ₹1,199 — extra protection on manufacturing defects. Can only be bought within 30 days of delivery, so don't miss the window.
Air Fryer Oven — 2nd Year Warranty
Cold Press Juicer — 2nd Year Warranty
Currently available for the Air Fryer Oven and Cold Press Juicer. Your extended year uses the same claim process below.
Warranty Coverage at a Glance
Appliance warranty is valid only if you register your product within 7 days of delivery. Without registration, warranty claims cannot be processed.
Kitchen Appliances
Cookware
Drinkware
Accessories
Refurbished Products
Customized Products
Activating Your Appliance Warranty
Appliance warranty is only valid if you register your product within 7 days of receiving it. Without registration, warranty claims cannot be processed.
Register Your Product
Takes under 2 minutes. You'll get a confirmation email once your warranty is active.
How to File a Warranty Claim
Registered your appliance and something's not right? Start a claim in minutes — most are resolved within a few business days.
Raise your claim
Send your Order ID, a short description of the issue, and clear photos or a video via the buttons below. Claims can be raised any time within the warranty period.
Assessment
Our team reviews your details and responds with the resolution or next steps, typically within 2–5 business days.
Free pickup & inspection
If it looks covered, we arrange a free pickup (usually 2–4 days) and inspect the product to verify the fault (typically 2–5 business days after receipt).
Resolution
Based on inspection, SOLARA may repair, replace parts, replace the product, or offer a partial refund. Approved items dispatch within 2–4 business days.
Each product is eligible for only one warranty replacement. Replacement parts continue the original warranty period — they do not start a new warranty. Warranty applies only to the original purchaser and is non-transferable. Warranty applies to normal domestic/household use only; products used for commercial purposes are not covered. Warranty is void if the serial or batch number has been removed, defaced, or tampered with. Products from unauthorized sellers, secondhand, or unlisted offline channels are not eligible. Product performance may vary based on ingredients, recipes, user technique, maintenance, environmental conditions, and adherence to instructions — variations in cooking, blending, juicing, or food-preparation results do not qualify for warranty.
What's Not Covered
Warranty does not apply if the issue is caused by any of the following.
| Category | Examples |
|---|---|
| Misuse or improper handling | Not following the user manual, using incorrect quantities, forcing parts, running appliances without food |
| Physical damage | Accidental drops, dents, cracks from impact |
| Water or electrical damage | Water entering motor, charging port, or electrical base; voltage fluctuations; use without a stabilizer; moisture in heating elements |
| Improper cleaning | Metal scrubbers, abrasive tools, cleaning electrical components under running water |
| Unauthorized repair | Repairs or modifications done by anyone other than SOLARA's authorized team |
| Wear and tear | Natural degradation from regular use; consumable parts (filters, gaskets, blades, etc.) |
| Cosmetic damage | Scratches, colour fading, staining, paint marks, edge chipping, minor manufacturing marks, slight colour variations, packaging damage that does not affect functionality. Warranty covers functional defects only. |
| Missing components | Must be reported within 24 hours under the Return Policy, not warranty |
| Damage after delivery | Damage from customer use, storage, transportation, cleaning, modification, mishandling, accidents, or environmental exposure after delivery |
Appliance-Specific Guidelines
In addition to the general exclusions above, warranty is void under these product-specific conditions.
Air Fryers & Ovens
Blenders
Slow Juicers
Paid Service for Non-Warranty Issues
If your appliance develops an issue that isn't covered under warranty, we're still here to help. Our team can diagnose the problem and offer a repair or replacement solution.
The service charge depends on the nature of the issue, the parts involved, and the product — our support team will share a clear quote after assessing your case. Service charges are prepaid and must be completed before we proceed.
Purchases from Other Platforms
If you bought a SOLARA product from Amazon, Flipkart, Myntra, Blinkit, Swiggy, Zepto, or any other third-party marketplace, you can still register for appliance warranty on our website. The same terms apply — 1-year warranty on appliances, registered within 7 days of delivery.
For returns and refunds on marketplace purchases, please contact the platform where you made the purchase.
Frequently Asked Questions
Quick answers to the things customers ask most.
Do I have to register to get warranty?
Can I extend my warranty to 2 years?
How do I start a warranty claim?
How long does a claim take?
Is pickup free?
What's not covered?
I bought from Amazon/Flipkart. Am I covered?
My product is out of warranty. Can you still help?
Need Help?
Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST.