Warranty
How can I register a warranty for my product?
Given that we have a wide range of products at SOLARA, please refer to the website for the warranty given on each product. To register and claim for warranty, you can sign up here: https://www.solara.in/pages/product-registration. Once you sign up, you will receive a confirmation email for the same along with eBooks (for certain products).
How/When can I claim warranty for my product?
- You can claim for warranty only if you have registered the product for it within a week of receiving the product.
- In case you are facing an issue with your product, please contact us at support@solara.in and our team will be happy to address your concern within 48 hours.
- Make sure to include the order information along with a photo and video of the issue.
- Only the damaged part can be replaced and not the full product.
- Each product is replaced only once under warranty.
- As with all other brands, wear and tear of the product is not covered in warranty.
- Examples - Yoga mat used with shoes
- Water Bottles - Paint peeling due to rough surfaces, broken due to fall
- Air Fryer - Mishandling, High Voltage Issues
- Loss of part of the product
- Above are just illustrative examples and not comprehensive.
- Sole discretion of Warranty processing lies with the SOLARA team.
Note: Refunds are not processed under warranty, we can only issue a replacement.
|
Product |
Warranty Period |
|
Mattress |
10 Years |
|
Kitchen Appliances |
1 Year |
|
Resistance Bands |
Lifetime |
|
Fitness Products |
1 Year |
|
Any other product |
1 year |
VIP registration is valid for another 6 months.