Warranty
Warranty Policy
We stand behind every appliance we make. Here's exactly what's covered, for how long, and how to get help fast if something goes wrong.
Extend Your Warranty to 2 Years
Only within 30 days of deliveryAvailable only to customers who purchased their SOLARA appliance directly from the SOLARA website.
Add a full 2nd year of coverage for just ₹1,199. The extended warranty covers eligible manufacturing defects and can only be purchased within 30 days of delivery.
Marketplace purchases are not eligible for SOLARA's extended warranty. This includes purchases made through Amazon, Flipkart, Myntra, Blinkit, Swiggy, Zepto, or any other third party marketplace.
Air Fryer Oven — 2nd Year Warranty
Cold Press Juicer — 2nd Year Warranty
Currently available for the Air Fryer Oven and Cold Press Juicer. Your extended year uses the same claim process below.
Warranty Coverage at a Glance
Appliance warranty is valid only if you register your product within 7 days of delivery. Without registration, warranty claims cannot be processed.
Registration does not by itself establish eligibility for a warranty claim. All claims remain subject to assessment and the terms and exclusions of this policy.
Kitchen Appliances
Cookware
Drinkware
Accessories
Refurbished Products
Customized Products
Activating Your Appliance Warranty
Appliance warranty is only valid if you register your product within 7 days of receiving it. Without registration, warranty claims cannot be processed.
Register Your Product
Takes under 2 minutes. You'll get a confirmation email once your warranty is active.
How to File a Warranty Claim
Registered your appliance and something's not right? Start a claim in minutes — most are resolved within a few business days.
Raise your claim
Send your Order ID, a short description of the issue, and clear videos and photos. Eligible warranty claims can be raised any time during the applicable warranty period, subject to the registration requirement and the terms and exclusions of this policy.
Assessment
Our team reviews your details and responds with the resolution or next steps, typically within 2–5 business days.
Free pickup & inspection
Free Doorstep Pickup for Eligible Claims (usually 2–4 days depending on courier partner availability) and inspect the product to verify the fault (typically 2–5 business days after receipt of the product at our warehouse).
Resolution
Based on inspection, SOLARA may repair, replace parts, replace the product, or offer a partial refund. Approved items dispatch within 5–7 business days.
When registered within 7 days of delivery, warranty period starts from the date of delivery. Each product may be eligible for only one warranty replacement. Replacement parts continue the original warranty period — they do not start a new warranty. Warranty applies only to the original purchaser and is non-transferable. Warranty applies to normal domestic/household use only; products used for commercial purposes are not covered. Warranty is void if the serial or batch number has been removed, defaced, or tampered with. Products from unauthorized sellers, secondhand, or unlisted offline channels are not eligible. Product performance may vary based on ingredients, recipes, user technique, maintenance, environmental conditions, and adherence to instructions — variations in cooking, blending, juicing, or food-preparation results do not qualify for warranty.
What's Not Covered
Warranty does not apply if the issue is caused by any of the following.
| Category | Examples |
|---|---|
| Misuse or improper handling | Not following the user manual, using incorrect quantities, forcing parts, running appliances without food |
| Physical damage | Accidental drops, dents, cracks from impact |
| Water or electrical damage | Water entering motor, charging port, or electrical base; voltage fluctuations; use without a stabilizer; moisture in heating elements |
| Improper cleaning | Metal scrubbers, abrasive tools, cleaning electrical components under running water |
| Unauthorized repair | Repairs or modifications done by anyone other than SOLARA's authorized team |
| Wear and tear | Natural degradation from regular use; consumable parts (filters, gaskets, blades, etc.) |
| Cosmetic damage | Scratches, colour fading, staining, paint marks, edge chipping, minor surface imperfections/marks, slight colour variations, packaging damage that does not affect functionality. Warranty covers functional defects only. |
| Missing components | Must be reported within 24 hours under the Return Policy, not warranty |
| Damage after delivery | Damage after delivery | Damage caused by customer use, storage, transportation after delivery, cleaning, modification, mishandling, accidents, or environmental exposure. |
| Improper power connection | Use of extension boards, extension cords, multi-plugs, convertors or adapters of any kind; connection to a socket rated below the appliance's stated requirement; leaving the power lead coiled or bundled while the appliance is running; modifying, replacing or cutting the plug or cord supplied with the product; use without a proper earth connection |
Appliance-Specific Guidelines
In addition to the general exclusions above, warranty is void under these product-specific conditions.
Air Fryers & Ovens
Connected to a socket rated below the appliance's stated current requirement
Supplied plug or power cord modified, replaced or cut
Blenders
Slow Juicers
Paid Service for Non-Warranty Issues
If your appliance develops an issue that isn't covered under warranty, we're still here to help. Our team can diagnose the problem and, if eligible, offer a repair or replacement solution.
The service charge depends on the nature of the issue, the parts involved, and the product — our support team will share a clear quote after assessing your case. Service charges are prepaid and must be completed before we proceed. Please note there will be no additional warranty on paid service products. If your product cannot be serviced, we will let you know that it is not eligible for paid service.
Purchases from Other Platforms
If you bought a SOLARA appliance from Amazon, Flipkart, Myntra, Blinkit, Swiggy, Zepto, or any other SOLARA authorized third party marketplace, you must register your product on our website within 7 days of delivery to be eligible for SOLARA's standard 1 year appliance warranty.
Marketplace purchases are eligible only for the standard 1 year SOLARA warranty and only for eligible manufacturing defects. Warranty claims will be processed only when the product has been registered within 7 days of delivery and the issue is determined to be a manufacturing defect.
Products received damaged: If your product arrives damaged, dented, cracked, broken, or otherwise damaged upon delivery, this is not processed as a SOLARA warranty claim. Please contact the marketplace where you purchased the product and report the damage directly to them within their applicable reporting period.
For returns, refunds, delivery related issues, or products received damaged, please contact the marketplace where you made the purchase.
SOLARA's 2-year extended warranty is available only to customers who purchase eligible appliances directly from the SOLARA website. Marketplace purchases are not eligible for SOLARA's extended warranty.
Any separate extended warranty or protection plan purchased through a marketplace is provided and managed by that marketplace or plan provider. Claims under such plans must be raised directly with the marketplace or plan provider.
For returns and refunds on marketplace purchases, please contact the platform where you made the purchase.
Frequently Asked Questions
Quick answers to the things customers ask most.
Do I have to register to get warranty?
Can I extend my warranty to 2 years?
How do I start a warranty claim?
How long does a claim take?
Is pickup free?
What's not covered?
I bought from Amazon/Flipkart. Am I covered?
You may be eligible for SOLARA's standard 1 year appliance warranty, provided you register the product on our website within 7 days of delivery and the issue qualifies as a manufacturing defect.
Damage received with the product, including dents, cracks, breakage, or other transit/delivery damage, is not covered under SOLARA's warranty for marketplace purchases. Please contact the marketplace directly for such issues.
Marketplace purchases are not eligible for SOLARA's extended warranty. The SOLARA extended warranty is available only for appliances purchased directly from the SOLARA website.
My product is out of warranty. Can you still help?
Need Help?
Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST.