Shipping policy

Shipping Policy

At SOLARA, we want your order to reach you quickly and safely. Here's everything you need to know about how we ship.

Where We Ship

We currently deliver to addresses across India.

Shipping Cost

We offer free shipping on all orders placed on solara.in.

Shipping Partners

All orders are shipped through our logistics partners — Delhivery, Bluedart, and Elastic Run — depending on your location and the fastest available route.

Packaging

Every SOLARA product is carefully packed to ensure it reaches you in perfect condition. Appliances and cookware are double-boxed with protective cushioning, and drinkware is securely wrapped to prevent any transit damage.

Payment Options

We accept Prepaid and Partial Pay COD (PPCOD) orders only. We do not offer standard Cash on Delivery (COD). For PPCOD orders, a partial amount is collected online at the time of order, and the remaining balance is paid at delivery.

For full details on accepted payment methods and billing, please see our Billing Terms and Conditions at solara.in/pages/billing-terms-and-conditions.

Processing & Delivery Times

• Order Processing: 0–2 business days (Mon–Sat)

• Transit & Delivery: 2–7 business days (Mon–Sat)

Orders placed before 2:00 PM IST on a business day are processed the same day. Orders placed after 2:00 PM or on Sundays/public holidays will be processed the next business day. Delivery timelines may vary slightly depending on your pincode, local holidays, or weather conditions. Certain remote or hard-to-reach areas may experience longer transit times.

Delivery Policy

All deliveries are closed-box deliveries. We do not offer open-box delivery or inspection at the doorstep. Please accept the delivery and inspect the product after unboxing. If you find any damage or issue, report it within 24 hours of delivery as outlined in our Return & Refund Policy.

Orders with Multiple Shipments

For orders containing multiple items — especially combo or bundle orders — your products may be shipped in separate packages to ensure faster and safer delivery. Each package will have its own tracking number, and you'll receive separate tracking details for each shipment.

If one package arrives before the other, please allow 2–4 additional business days for the remaining shipment(s) to arrive. If the second shipment hasn't been delivered within 4 business days of the first, please contact our support team with both tracking numbers — do not file a missing item request until both shipments have been accounted for.

Order Tracking

Once your order is shipped, you'll receive the tracking information via email and/or WhatsApp message.

You can use this to track your shipment in real time through our shipping partner's website.

Cancellations

Orders can only be cancelled within 4 hours of placing the order or before the product is dispatched — whichever comes first. After this window, your order will be processed for dispatch and cannot be cancelled. Once shipped, cancellation is not possible.

Order Modifications

Modifications to your order items can be made within 4 hours of placing the order or before the order is dispatched — whichever comes first.

When	Same Pincode	Different Pincode
Before dispatch	Updated at no charge	Updated at no charge
After dispatch	subject to courier acceptance	subject to additional delivery charge and courier acceptance

Address Changes: Address changes are for Prepaid orders only. PPCOD orders cannot be modified. Once confirmed for shipment, no modifications are possible.

Shipping Delays

While we work hard to deliver every order within the estimated timeframe, delays can occasionally occur due to courier partner issues, weather, local disruptions, or high-volume periods.

If your tracking hasn't updated in 3 or more business days: Contact our support team. We will investigate with the courier partner within 48 hours and provide you with an update.

If your order is significantly delayed (beyond 7 business days of shipment with no delivery progress): We will either reship your order or process a full refund — whichever you prefer — within 3 business days of confirming the shipment is lost or undeliverable.

If your order is marked as "Delivered" but you haven't received it: Please first check with your building security, reception, or neighbours, as the courier may have handed the package to someone on your behalf. If you still haven't located the order, contact us within 24 hours. We will investigate with the courier partner within 48 hours. If the delivery cannot be confirmed, we will reship or refund your order.We will also reach out to you via email or WhatsApp if we become aware of a delay affecting your shipment.

For pre-orders and backorders: Shipping delays are handled differently — please refer to the Pre-Order section below.

Pre-Order & Backorder Shipments

From time to time, SOLARA offers select products for pre-order before they are officially available or back in stock.

Status	What It Means
Pre-Order	A new product not yet released. You're reserving your unit before launch. Estimated ship date shown on the product page.
Backorder	An existing product temporarily out of stock. Estimated restock date shown. You can order now and it ships when stock arrives.
Sold Out	Product currently unavailable with no confirmed restock date. Sign up to be notified.

Payment for Pre-Orders: Pre-orders follow the same payment options as regular orders - Prepaid or PPCOD. Payment terms will be shown on the product page and at checkout.

Pre-Order Cancellation: Prepaid orders cancelled before shipment get a full refund. After shipment, delivery charges are non-refundable. For PPCOD, booking amount (prepaid amount) is non-refundable after shipment.

Standard return policy applies once shipped.

If Your Pre-Order Is Delayed:

• If the estimated ship date changes, we will notify you via email and/or WhatsApp with the revised timeline.

• You will always have the option to continue waiting or cancel for a refund of the amount paid.

Pre-Order Combos & Bundles: Items ship as available with separate tracking. No additional shipping charge. If any item becomes permanently unavailable, you may keep available items at adjusted pricing.

Delivery Attempts

Our shipping partners will make up to 3 delivery attempts at your address. After 3 unsuccessful attempts, the shipment will be returned to our warehouse. Please ensure your phone number and address (including landmark) are accurate.

Undeliverable & Returned Shipments

If a shipment is returned to us due to an incorrect address, the customer being unreachable/unavailable, or failed delivery attempts, we will initiate a refund once the product is received back at our warehouse and inspected. A flat shipping fee of ₹300 and a restocking fee of ₹300 will be deducted from the refund amount.

If you'd like the order re-shipped instead, please contact our support team — reshipping will be subject to additional delivery charges.

Website & Currency

Our website is available in English, and all transactions are processed in Indian Rupees (INR).

Need Help?

Our support team is available Monday to Saturday, 10:00 AM - 6:00 PM IST.

Email: [email protected] | Phone: +91 9676332222 | WhatsApp: +91 7989934526