Grievance Redressal

SOLARA is committed to treating every customer fairly and resolving complaints quickly. This page explains how to raise a grievance and how it will be handled, in line with the Consumer Protection (E-Commerce) Rules, 2020.

What counts as a grievance

A grievance is any complaint about a product you bought from www.solara.in or a service connected with it — for example a damaged or defective product, a delivery problem, a refund or replacement that has not been processed, a warranty claim, billing or payment issues, or how your personal data has been handled.

Step 1 — Contact customer support

Most issues are fastest to resolve through our customer support team:

  • WhatsApp: +91 79899 34526
  • Phone: +91 96763 32222
  • Email: support@solara.in
  • Hours: Monday to Friday, 10:00 AM to 6:00 PM (excluding public holidays)

Please share your order number, the phone number or email used for the order, a short description of the issue, and photos or videos if the product is damaged or defective. This helps us resolve it on the first reply.

Step 2 — Escalate to the Grievance Officer

If your complaint is not resolved to your satisfaction through customer support, you can escalate it to our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:

  • Name: Suresh
  • Designation: Grievance Officer
  • Company: Win The Buy Box Private Limited
  • Address: 16-11-477/6/4/302, Venu Castle, Flat 302, Moosarambagh, Hyderabad, Telangana 500036, India
  • Email: suresh@solara.in
  • Hours: Monday to Friday, 10:00 AM to 6:00 PM

Please mention your earlier support ticket or conversation, if any, so the Grievance Officer can review the full history.

How your grievance is handled

  • Acknowledgement within 48 hours of receiving your complaint, with a reference you can quote in follow-ups.
  • Resolution within one month of receiving your complaint. We will keep you updated if we need more information from you.

Data and privacy complaints

Complaints about how your personal data is collected or used can be sent to the Grievance Officer at the email above. See our Privacy Policy for how we handle your data.

If you are still not satisfied

You may also contact the Government of India's National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with the appropriate Consumer Commission through e-Daakhil.

Seller details

SOLARA is a brand of Win The Buy Box Private Limited.
Registered office: 16-11-477/6/4/302, Venu Castle, Flat 302, Moosarambagh, Hyderabad, Telangana 500036, India
Website: www.solara.in · Email: support@solara.in