Warranty

How do I register my product's warranty?

Given that we have a wide range of products at SOLARA, please refer to the website for the warranty given on each product. To register and claim your warranty, simply sign up within 7 days of receiving your product using the link https://www.solara.in/pages/product-registration.

Upon registration, you'll receive a confirmation email, and for certain products, you'll also receive complimentary eBooks (for certain products).

How/When can I claim warranty for my product?

To make a warranty claim:

• Product Registration: Register your product within 7 days of delivery to activate warranty eligibility.
• Issue Reporting: For any concerns, email us at support@solara.in. Our support team will respond within 48 hours.
•  Required Information:  When contacting us, include:

1. Order ID / Invoice
2. Clear photos and videos of the issue
3. Description of the problem

⚠️ Please note:

Only the damaged part of the product will be replaced (not the entire unit).

Customized products are not eligible for return.

Each product is eligible for only one warranty replacement.

Product	Warranty Period
Cookware	No standard warranty. Report damage or incorrect item within 24 hours of delivery. Replacement only if product is unused, in original packaging, and inspected. Used items or seasoning-related concerns are not covered. No change of mind returns.
Drinkware	No standard warranty. Defects such as: Leaking caps Insulation failure Dents or incorrect items Must be reported within 24 hours of delivery, with original packaging and outer box. Replacements issued only after quality check at our warehouse.
Kitchen Appliances	1-Year Warranty for manufacturing defects — only if registered within 7 days of delivery. Covers: Motor defects Heating mechanism faults Does NOT cover: Accessories, consumables, wear and tear Damage due to misuse or negligence Repairs by unauthorized technicians Nominal repair fee (based on product): BlendKwik: ₹500 Slow Juicer / Air Fryer: ₹2000 Others vary accordingly If issue is not reproducible, a free replacement may still be offered as a goodwill gest

Terms & Conditions Applied 

Important Warranty Exclusions

Warranty will be void if the issue arises due to:

• Excessive or improper use
• Failure to follow the user manual
• Accidental drops or physical damage
• Water entering electrical components
• Use of metal utensils or abrasive cleaning tools
• Voltage fluctuations or use without stabilizer
• Unauthorized repair or modification
• Natural wear and tear or consumable parts

 

Appliance-Specific Notes

Air Fryers 

Not covered if:

• Food spills onto the heating coil
• Run dry without food
• Metal scrubbers used
• Cleaned under running water
• Dropped causing internal damage

 

Rice Cookers

Not covered if:

• Inner coating peels from metal spoons
• Incorrect cooking quantities
• Electrical base exposed to water
• Used without voltage stabilizer

 

Blenders (BlendKwik)

Not covered if:

• Crushed hard items without water incase of BlendKwik
• Overcharging (4+ hrs)
• Improper part assembly causes leaks
• Water enters motor/charging port
• Overuse without breaks burns motor

 

Slow Juicers

Not covered if:

• Plastic parts break from hard/fibrous produce
• Auger is forced or overloaded
• Water enters motor
• Exceeded recommended usage time

No Warranty Coverage For:

• Products with missing components
• Indirect or incidental damage
• Items reported after allowed window
• Cosmetic damage after use

 

💡 Replacement Fees for Non-Covered Issues

If your case is excluded from warranty, a small replacement fee (based on product) may apply to receive a new unit.

 

For any questions or assistance, feel free to reach us at support@solara.in