Adds a second year of warranty coverage on top of the included 1-year warranty (total 2 years). Sold only as an add-on at checkout.

Extended Warranty — 2nd Year (Air Fryer Oven)

Terms & Conditions

SOLARA — Win The Buy Box Private Limited | solara.in

This Extended Warranty is an optional, paid add-on plan ("Plan") that extends coverage on your SOLARA Air Fryer Oven ("Product") for one additional year beyond the standard 1-year appliance warranty — giving you two years of total coverage from the date of delivery. The Plan follows the same coverage, claim process, and exclusions as SOLARA's standard appliance warranty, extended by 12 months. By purchasing the Plan, you agree to these terms.

1. Coverage Period

• The standard appliance warranty on the Air Fryer Oven is 1 year from the date of delivery.
• This Plan begins immediately after the standard 1-year warranty ends and runs for an additional 12 months (the "2nd Year"), for a total of 24 months from delivery.
• The Plan extends the coverage duration only; it does not add coverage beyond what the standard warranty provides.

2. Eligibility & Purchase

• The Plan covers one (1) Air Fryer Oven, identified by its order ID and/or serial number.
• The Plan must be purchased within 30 days of the Product purchase — ideally at the same time as the Product.
• Price: Rs. 1,199 (one-time).
• The Plan can be purchased on solara.in only.
• Valid only for Products purchased through SOLARA's authorised channels (solara.in or authorised sellers). Secondhand, refurbished, or unlisted offline-channel units are not eligible.

3. What Is Covered

The Plan covers manufacturing defects during the extended period, on the same basis as the standard appliance warranty, including:

• Motor defects
• Heating mechanism / heating element faults
• The convection fan and its motor
• The thermostat and temperature-control components
• The digital control panel, electronics, and internal wiring

Faulty parts will be repaired or replaced, or the Product repaired/replaced, at SOLARA's discretion (see Section 5).

4. What Is NOT Covered (Exclusions)

The Plan does not cover, on the same basis as the standard warranty:

• Misuse / improper handling: not following the user manual, running the appliance without food, forcing parts, using incorrect quantities.
• Physical damage: drops, dents, cracks from impact, internal damage from being dropped.
• Water or electrical damage: water entering the electrical base; voltage fluctuations; use without a stabiliser.
• Improper cleaning: metal scrubbers or abrasive tools; cleaning electrical components under running water.
• Unauthorised repair: repairs or modifications by anyone other than SOLARA's authorised team.
• Wear and tear & consumables: natural degradation and consumable/removable parts (e.g. the frying basket, crisper tray, racks, drip tray, non-stick coatings).
• Cosmetic damage: scratches, colour fading, staining, edge chipping, minor marks, packaging damage that doesn't affect function. The Plan covers functional defects only.
• Damage after delivery from use, storage, transport, cleaning, modification, accidents, or environmental exposure.
• Any Product whose serial / batch number has been removed, defaced, or tampered with.

Air Fryer Oven–specific — the warranty is additionally void where:

• Food spills or grease drip onto the heating coil
• The unit is run dry without food
• Metal scrubbers are used for cleaning
• Electrical components are cleaned under running water
• The unit is dropped, causing internal damage

5. How to Make a Claim

All warranty and service support is handled online. There are no walk-in or local service centres.

1. Contact: Email [email protected] with your order ID, a description of the issue, and clear photos or videos. Claims can be submitted any time during the coverage period.
2. Assessment: Support reviews and responds with a resolution or next steps, typically within 2–5 business days.
3. Free pickup & inspection: If the issue appears covered, SOLARA arranges a free pickup (generally within 2–4 days). The Product is inspected at the warehouse (typically 2–5 business days after receipt). SOLARA may inspect and test the returned Product; eligibility and remedy are determined by the inspection findings. In rare cases where a free reverse pickup cannot be arranged at your location, SOLARA may ask you to ship the Product to us and will bear the shipping cost.
4. Resolution: At SOLARA's discretion, the Product may be repaired, have defective parts replaced, be replaced, or refunded. If the Product is discontinued, a comparable Product of equivalent value may be offered. Approved repairs/replacements are generally dispatched within 2–4 business days after inspection.

6. Repair, Replacement & General Terms

• Each Product is eligible for only one warranty replacement.
• Replacement parts continue the original coverage period — they do not start a new warranty or extend the Plan.
• The Plan applies to the original purchaser only and is non-transferable.
• Coverage applies to normal domestic/household use only; products used commercially are not covered.
• Product performance may vary with ingredients, recipes, technique, maintenance, and environmental conditions; variations in cooking results do not qualify for a claim.

7. Issues Not Covered by the Plan

If an issue falls outside the Plan, SOLARA can still help via paid service. Support provides a quote based on the product, parts, and nature of the issue; service charges are prepaid before any repair or replacement proceeds.

8. Customer Support

• Email: [email protected]
• Phone: +91-9676332222
• WhatsApp: +91-79899 34526
• Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

Win The Buy Box Private Limited, Malkajgiri, Hyderabad, Telangana, 500060, IN.