Adds a second year of warranty coverage on top of the included 1-year warranty (total 2 years). Sold only as an add-on at checkout.

Extended Warranty — 2nd Year (Cold Press Juicer)

Terms & Conditions

SOLARA — Win The Buy Box Private Limited | solara.in

This Extended Warranty is an optional, paid add-on plan ("Plan") that extends coverage on your SOLARA Cold Press Juicer ("Product") for one additional year beyond the standard 1-year appliance warranty — giving you two years of total coverage from the date of delivery. The Plan extends the duration of the standard appliance warranty only. It does not provide coverage beyond the scope, exclusions, claim process, or remedies available under SOLARA's standard appliance warranty. By purchasing the Plan, you agree to these terms.

1. Coverage Period

• The standard appliance warranty on the Cold Press Juicer is 1 year from the date of delivery.
• This Plan begins immediately after the standard 1-year warranty ends and runs for an additional 12 months (the "2nd Year"), for a total of 24 months from delivery.
• The Plan extends the coverage duration only; it does not add coverage beyond what the standard warranty provides.

• The Plan does not restart, renew, or extend based on the date on which the Extended Warranty is purchased.

2. Eligibility & Purchase

• The Plan covers one (1) Cold Press Juicer, identified by its order ID and/or serial number.
• The Plan must be purchased within 30 days of purchasing the Product, and may be purchased at checkout or separately within the applicable 30-day period.
• Price: Rs. 1,199 (one-time).
• The Plan is available for purchase only through solara.in.
• The Plan is valid only for Cold Press Juicerss originally purchased through solara.in.
• Secondhand, refurbished, marketplace, or unlisted offline-channel purchased Products are not eligible for this Plan.
• The Plan is valid only when successfully purchased and linked to an eligible Product order.
• The Extended Warranty Plan is non-refundable and non-cancellable once purchased, except where otherwise required by applicable law.
• If the Product is subsequently cancelled, returned, refunded, or refunded as part of a warranty claim, the amount paid for the Extended Warranty Plan will not be refunded. This applies even if the Product is refunded during the standard 1-year warranty period and before the Extended Warranty period begins.
• The Extended Warranty Plan is a separate paid add-on and its fee is not refundable, transferable, exchangeable, or convertible into cash or Product credit.

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3. What Is Covered

The Plan covers manufacturing defects in the motor and motor assembly only during the extended second-year period, subject to the applicable terms and exclusions of the SOLARA Standard Appliance Warranty.

The Plan does not extend warranty coverage to plastic components, auger/screw, strainer/filter, juice bowl, feed chute, containers, accessories, or other removable or mechanical components.

A reported issue must be assessed by SOLARA and determined to be a covered manufacturing defect in the motor or motor assembly before a warranty remedy is provided.

Normal variations in juicing performance, juice yield, pulp consistency, juice texture, foam, separation, or output resulting from the natural characteristics, freshness, ripeness, preparation, quantity, fibre content, or water content of fruits and vegetables do not by themselves constitute a manufacturing defect.

Faulty parts may be repaired or replaced, or the Product repaired/replaced, at SOLARA's discretion (see Section 5).

4. What Is NOT Covered (Exclusions)

The Plan does not cover any issue that is excluded under SOLARA's standard appliance warranty, including:

• Misuse or improper handling : Failure to follow the user manual, Running the appliance without food, Forcing parts or components, Using incorrect quantities or otherwise operating the Product improperly
• Physical damage: Drops, impacts, dents, cracks, or breakage, Internal damage resulting from dropping or impact, Damage caused by accidents or mishandling
• Water or electrical damage: Water entering the electrical or control components, Damage caused by voltage fluctuations or electrical irregularities, Damage resulting from use without a required stabiliser where applicable

• Improper cleaning or maintenance: Use of metal scrubbers or abrasive cleaning tools, Cleaning electrical or control components under running water, Damage caused by improper cleaning or maintenance

• Unauthorised repair or modification: Repairs, modifications, alterations, or servicing performed by anyone other than SOLARA or its authorised service personnel
• Wear, tear and consumable/removable components: The Plan does not cover normal wear and tear or consumable/removable components, including Frying basket, Crisper tray, Racks, Drip tray, Non-stick coatings, Rust or corrosion resulting from use or maintenance.
  
• Cosmetic damage: The Plan covers functional defects only and does not cover - Scratches, Colour fading, Staining, Edge chipping, Minor marks, Rust, Cosmetic deterioration, Packaging damage that does not affect Product functionality

• Improper Power Connection: Use of extension boards, extension cords, multi-plugs, converters, or adapters, Connection to a socket rated below the Product's stated electrical requirement, Leaving the power lead coiled or bundled while the appliance is running, Modifying, replacing, or cutting the supplied plug or power cord, Use without a proper earth connection.

• Other exclusions: Damage occurring after delivery due to use, storage, transportation, cleaning, modification, accidents, or environmental exposure, Products with a serial number or batch number that has been removed, defaced, altered, or tampered with, Commercial or non-domestic use

Cold Press / Slow Juicer-Specific Exclusions

In addition to the general exclusions above, the warranty does not cover: Plastic parts breaking from excessively hard or fibrous produce, An auger being forced or overloaded, Water entering the motor housing, Exceeding the recommended usage time

These product-specific exclusions are currently stated in SOLARA's Standard Warranty Policy.

Standard Warranty Terms

This Extended Warranty follows the same coverage terms, exclusions, eligibility requirements, registration requirements, claim process, and applicable conditions as SOLARA's Standard Appliance Warranty, except that this Plan extends the applicable warranty period by an additional 12 months.

Please refer to the SOLARA Standard Appliance Warranty for the complete and current list of warranty terms, exclusions, and applicable conditions.

5. How to Make a Claim

All warranty and service support is handled online. SOLARA does not operate walk-in or local service centres.

• Step 1 Contact SOLARA: Email support@solara.in with: Order ID, Product details, Description of the issue, Clear videos and/or photos showing the issue Claims must be submitted during the applicable warranty coverage period.
• Step 2 Assessment: SOLARA Support will review the information provided and communicate the applicable resolution or next steps, typically within 2–5 business days.
• Step 3 Pickup & Inspection: If the reported issue appears to fall within warranty coverage, SOLARA will generally arrange a free reverse pickup if applicable. Pickup is generally arranged within 2–4 days. The Product is inspected at the SOLARA facility, typically within 2–5 business days after receipt. SOLARA may inspect, test, and evaluate the Product to determine whether the reported issue is covered. Final warranty eligibility and the applicable remedy are determined based on the inspection findings. In rare cases where free reverse pickup cannot be arranged at the customer's location, SOLARA may request that the Product be shipped to SOLARA. Where SOLARA requests such shipment for a warranty assessment, SOLARA will bear the applicable shipping cost.
• Step 4 Resolution: If a covered manufacturing defect is confirmed, SOLARA may, at its discretion: Repair the Product or Replace defective parts or Replace the Product or Provide a refund where applicable. If the Product has been discontinued, SOLARA may offer a comparable Product of equivalent value, subject to availability and applicable terms. Approved repairs or replacements are generally dispatched within 2–4 business days after inspection.

6. Repair, Replacement & General Terms

• Each Product is eligible for only one warranty replacement during the entire 24-month warranty period, including both the standard 1-year warranty and the Extended Warranty second year.
• The Extended Warranty does not provide an additional replacement entitlement. It extends the duration of the existing warranty only.
• If the Product is replaced under the standard 1-year warranty, that replacement uses the Product's one permitted warranty replacement. The replacement Product will remain covered for the balance of the original 24-month warranty period, but will not be eligible for another warranty replacement during the second year.
• Replacement parts do not restart or extend the warranty period. They remain covered only for the remaining applicable warranty period.
• A replacement Product does not create a new warranty period or restart the original 24-month coverage period.
• If the Product is refunded rather than replaced under a warranty claim, the Extended Warranty Plan terminates with the Product. The Extended Warranty Plan fee will not be refunded, subject to applicable law.
• The Extended Warranty is non-transferable and applies only to the original purchaser.
• Coverage is limited to normal domestic/household use. Products used commercially are not covered.
  

• Juicing performance may vary depending on the type, ripeness, freshness, preparation, quantity, fibre content, water content, temperature, and other natural characteristics of fruits and vegetables. Such variations do not by themselves constitute a manufacturing defect or qualify for a warranty claim.

• The Plan applies only to the specific Product for which it was purchased and cannot be transferred to another Product.

7. Issues Not Covered by the Plan

If an issue is determined to fall outside the Extended Warranty, SOLARA may still provide paid service, subject to availability.

SOLARA Support will provide an applicable service or repair quotation based on the Product, required parts, and nature of the issue.

Any applicable service charges must be paid in advance before repair or replacement work proceeds.

Important

The Extended Warranty is an optional paid add-on available only at checkout with an eligible SOLARA Cold Press Juicer purchase.

Purchasing the Plan does not create a new warranty period beginning on the date of purchase. It extends the eligible Product's warranty coverage from 1 year to a total of 2 years from the date of delivery, subject to these Terms & Conditions.

The Extended Warranty Plan is non-refundable and non-cancellable once purchased, except where otherwise required by applicable law.

The Extended Warranty covers motor and motor assembly manufacturing defects only. It does not extend coverage to plastic parts, auger, strainer/filter, juice bowl, feed chute, accessories, or other components unless specifically covered under the applicable Standard Warranty.

Each Product is eligible for only one warranty replacement during the entire 24-month warranty period. The Extended Warranty extends the duration of coverage only and does not provide an additional replacement entitlement.

8. Customer Support

• Email: support@solara.in
• Phone: +91-9676332222
• WhatsApp: +91-79899 34526
• Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

Win The Buy Box Private Limited, Malkajgiri, Hyderabad, Telangana, 500060, IN.