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1. Orders will be shipped within 48 hours of orders being placed. Please allow 4-5 business days for delivery, after the order is shipped.
2. Personalised products may take longer to ship.3. Shipping may take longer due to unforseen circumstances
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SOLARA — Win The Buy Box Pvt. Ltd.
Warranty Policy
We stand behind every appliance we make. Here's exactly what's covered, for how long, and how to get help fast if something goes wrong.
1-Year Appliance WarrantyFree Doorstep PickupRepair · Replace · RefundRegister Within 7 DaysExtend to 2 Years — Within 30 DaysOnline Support Mon–Fri 1-Year Appliance WarrantyFree Doorstep PickupRepair · Replace · RefundRegister Within 7 DaysExtend to 2 Years — Within 30 DaysOnline Support Mon–Fri1 YearAppliance WarrantyFreeDoorstep Pickup2–5 DaysAvg. Assessment3 WaysRepair · Replace · RefundExtend Your Warranty to 2 Years
Only within 30 days of deliveryAdd a full 2nd year of coverage for just ₹1,199 — extra protection on manufacturing defects. Can only be bought within 30 days of delivery, so don't miss the window.
✓+1 YrTotal 2 YearsAir Fryer Oven — 2nd Year Warranty
₹1,199₹1,999SAVE ₹800A full extra year of coverage on motor & heating-mechanism defects.Buy Extended Warranty →✓+1 YrTotal 2 YearsCold Press Juicer — 2nd Year Warranty
₹1,199₹1,999SAVE ₹800A full extra year of coverage on motor & key component defects.Buy Extended Warranty →Currently available for the Air Fryer Oven and Cold Press Juicer. Your extended year uses the same claim process below.
01Warranty Coverage at a Glance
Appliance warranty is valid only if you register your product within 7 days of delivery. Without registration, warranty claims cannot be processed.
1 Year from deliveryKitchen Appliances
Air Fryers, Slow Juicers, BlendersCovers manufacturing defects, including motor defects and heating-mechanism faults.No WarrantyCookware
Not covered under warranty.No WarrantyDrinkware
Not covered under warranty.No WarrantyAccessories
Not covered under warranty.No WarrantyRefurbished Products
Not covered under warranty.No WarrantyCustomized Products
Not covered under warranty.02Activating Your Appliance Warranty
Appliance warranty is only valid if you register your product within 7 days of receiving it. Without registration, warranty claims cannot be processed.
Register Now →Register Your Product
Takes under 2 minutes. You'll get a confirmation email once your warranty is active.
Bonus: For selected products, you'll also receive complimentary eBooks with tips and recipes when you register.How to File a Warranty Claim
Registered your appliance and something's not right? Start a claim in minutes — most are resolved within a few business days.
1Raise your claim
Send your Order ID, a short description of the issue, and clear photos or a video via the buttons below. Claims can be raised any time within the warranty period.
2Assessment
Our team reviews your details and responds with the resolution or next steps, typically within 2–5 business days.
3Free pickup & inspection
If it looks covered, we arrange a free pickup (usually 2–4 days) and inspect the product to verify the fault (typically 2–5 business days after receipt).
4Resolution
Based on inspection, SOLARA may repair, replace parts, replace the product, or offer a partial refund. Approved items dispatch within 2–4 business days.
Important information.Each product is eligible for only one warranty replacement. Replacement parts continue the original warranty period — they do not start a new warranty. Warranty applies only to the original purchaser and is non-transferable. Warranty applies to normal domestic/household use only; products used for commercial purposes are not covered. Warranty is void if the serial or batch number has been removed, defaced, or tampered with. Products from unauthorized sellers, secondhand, or unlisted offline channels are not eligible. Product performance may vary based on ingredients, recipes, user technique, maintenance, environmental conditions, and adherence to instructions — variations in cooking, blending, juicing, or food-preparation results do not qualify for warranty.
03What's Not Covered
Warranty does not apply if the issue is caused by any of the following.
Category Examples Misuse or improper handling Not following the user manual, using incorrect quantities, forcing parts, running appliances without food Physical damage Accidental drops, dents, cracks from impact Water or electrical damage Water entering motor, charging port, or electrical base; voltage fluctuations; use without a stabilizer; moisture in heating elements Improper cleaning Metal scrubbers, abrasive tools, cleaning electrical components under running water Unauthorized repair Repairs or modifications done by anyone other than SOLARA's authorized team Wear and tear Natural degradation from regular use; consumable parts (filters, gaskets, blades, etc.) Cosmetic damage Scratches, colour fading, staining, paint marks, edge chipping, minor manufacturing marks, slight colour variations, packaging damage that does not affect functionality. Warranty covers functional defects only. Missing components Must be reported within 24 hours under the Return Policy, not warranty Damage after delivery Damage from customer use, storage, transportation, cleaning, modification, mishandling, accidents, or environmental exposure after delivery 04Appliance-Specific Guidelines
In addition to the general exclusions above, warranty is void under these product-specific conditions.
🔥Air Fryers & Ovens
Food spills or grease drips onto the heating coilUnit is run dry without foodMetal scrubbers used for cleaningElectrical components cleaned under running waterUnit is dropped, causing internal damage🥤Blenders
Hard items crushed without adding water (BlendKwik)Unit overcharged beyond 4 hoursImproper assembly causes leaksWater enters the motor or charging portContinuous overuse without breaks burns the motor🍋Slow Juicers
Plastic parts break from excessively hard or fibrous produceAuger is forced or overloadedWater enters the motor housingRecommended usage time is exceeded05Paid Service for Non-Warranty Issues
If your appliance develops an issue that isn't covered under warranty, we're still here to help. Our team can diagnose the problem and offer a repair or replacement solution.
The service charge depends on the nature of the issue, the parts involved, and the product — our support team will share a clear quote after assessing your case. Service charges are prepaid and must be completed before we proceed.
No walk-in centers. All service and warranty support is handled online through our support team — there are no local or walk-in service centers. This also applies after your warranty period ends: email [email protected] with your order details, a description of the issue, and photos or video, and we'll guide you through the process. Service charges are prepaid and must be completed before we proceed.06Purchases from Other Platforms
If you bought a SOLARA product from Amazon, Flipkart, Myntra, Blinkit, Swiggy, Zepto, or any other third-party marketplace, you can still register for appliance warranty on our website. The same terms apply — 1-year warranty on appliances, registered within 7 days of delivery.
Important: Any extended warranty or protection plan purchased through a marketplace (for example, a 2- or 3-year warranty bought on Amazon) is provided and managed entirely by that marketplace — not by SOLARA. We are not liable for claims under such plans. SOLARA's warranty is limited to the 1-year coverage described on this page.For returns and refunds on marketplace purchases, please contact the platform where you made the purchase.
07Frequently Asked Questions
Quick answers to the things customers ask most.
Do I have to register to get warranty?
Yes. Appliance warranty is only valid if you register within 7 days of delivery. Without registration, claims cannot be processed. Register here →Can I extend my warranty to 2 years?
Yes — for the Air Fryer Oven and Cold Press Juicer, you can buy a 2nd-year extended warranty for ₹1,199, but only within 30 days of delivery. See the "Extend Your Warranty to 2 Years" section above to buy.How do I start a warranty claim?
Email [email protected] or WhatsApp us with your Order ID, a description of the issue, and clear photos or a short video. Use the "File a Warranty Claim" buttons above to start instantly.How long does a claim take?
Assessment is typically within 2–5 business days. If covered, free pickup is usually arranged within 2–4 days, inspection within 2–5 business days of receipt, and approved repairs/replacements dispatched within 2–4 business days after inspection.Is pickup free?
Yes. If your issue appears to be covered under warranty, we arrange a free doorstep pickup of the product.What's not covered?
Physical/water/electrical damage, misuse, improper cleaning, unauthorized repair, wear and tear, and cosmetic damage (scratches, fading, etc.) are not covered. See the "What's Not Covered" section above for the full list.I bought from Amazon/Flipkart. Am I covered?
Yes — register on our website for the standard 1-year appliance warranty. However, any extended warranty bought through a marketplace is managed by that marketplace, not by SOLARA.My product is out of warranty. Can you still help?
Yes. We offer paid repair/replacement service. Email [email protected] with your order details and photos/video, and we'll share a quote after assessment.Need Help?
Our support team is available Monday to Friday, 10:00 AM – 6:00 PM IST.
Manufacturer : Win the Buy Box; Moosarambag, Hyderabad, Telangana, India, 500036
Packer: Win the Buy Box ; Moosarambag, Hyderabad, Telangana, India, 500036